AI-Powered Support Assistants Operating on Your Secure Knowledge Base.
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Building Support Strategy on Customer Insights.
Support Assistants transform your business data into a secure knowledge base that powers AI-driven customer support, instant issue resolution, and consistent service delivery at scale.
Help your clients get quick answers to common questions and navigate your processes with ease. Our Support Assistants draw from your firm's knowledge base to handle client FAQs, explain procedures, and manage routine document requests - reducing administrative burden while improving client satisfaction.
Client FAQ Handling: Answer common questions about services, processes, timelines, and requirements instantly without requiring staff intervention.
Process & Procedure Guidance: Walk clients through your firm's workflows, next steps, and what to expect at each stage of engagement.
Document Request Management: Handle routine document submissions, explain requirements, and guide clients through compliance protocols for legal, accounting, and consulting firms.
Decrease in erroneous false-positives in large data sets.
Retail & E-commerce Support
Help customers resolve issues and find what they need quickly. Our Support Assistants draw from your product catalog and policies to handle order inquiries, provide product guidance, and troubleshoot common problems - which helps reduce support tickets and decrease resolution time.
Order Status & Tracking Support: Provide instant updates on order status, shipping information, and delivery timelines without manual ticket creation.
Product Guidance & Recommendations: Answer product questions, explain features and specifications, and help customers find the right items for their needs.
Returns & Troubleshooting: Guide customers through return policies, product troubleshooting, and common issues with clear, consistent information.
Decrease in erroneous false-positives in large data sets.
Software User Support
Help users get the most from your software with instant technical guidance. Support Assistants answer feature questions, provide troubleshooting steps, and capture bug reports - improving user experience and reducing support load on your team.
Technical Support & Troubleshooting – Guide users through common technical issues, error messages, and setup questions with step-by-step solutions.
Feature Guidance & How-To Support – Explain product features, demonstrate workflows, and help users understand how to accomplish specific tasks.
Bug Reporting & Issue Capture – Collect detailed information about technical issues, categorise problems, and route critical bugs to your development team efficiently.
